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Frequently Asked Questions

Most frequent questions and answers

How do I update my personal information?

If there is a change to your personal information, for example your address details, you can update this in are a couple of ways:
Via ‘your profile’
1. Click on ‘Your Profile’ at the top of the page
2. Enter your username and password
3. Click on ‘Personal Details’
4. Update your personal details as required
5. Click the ‘Submit’ button

What should I do to protect my personal information?

Your personal information is password-protected to prevent unauthorised access to it. We recommend that you:
• create a password that cannot be easily guessed (as a guide a mixture of 6-8 letters and numbers is best)
• do not divulge your password to anyone
• change your password from time to time

How do you protect my personal information?

Jersey Store Kenya has a committed Security Policy. We are registered in accordance with Kenya Data Protection Legislation and will hold and use your personal data strictly in accordance with KENYA data protection legislation. Jersey Store Kenya will retain copies of the information provided when you register on the website, order any products and enter into any competitions on the site. Jersey Store Kenya implements a number of sophisticated security measures to ensure the safety of any personal information provided.
• Your information is contained on a secure server database, which is accessible only by a limited number of employees who have authorised access rights to such information.
• When you are asked to enter any personal details or credit/debit card information you can be assured that the website will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock.
• All sensitive and credit/debit card information you supply to the www.Jerseystore.co.ke is transmitted via Secure Socket Layer (SSL) technology. This ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number (find out more about SSL).
• Your personal information is password-protected to prevent unauthorised access to it. Do not divulge your password to anyone.

How do I remove my personal information?

If you wish to remove your personal information from this site then please email jerseystorekenya@gmail.com alternatively, you can write to us at:
Data Protection Officer
PO Box 29510-00100
Nairobi

Kenya

What is SSL?

Now for the technical bit! SSL is commonly-used for managing the security of message transmission on the Internet through public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. This certificate is issued by a certification authority, in our case Verisign. To see the certificate for this site click Verisign here http://www.verisign.com.

How do I unsubscribe from Jersey Store Kenya at www.jerseystore.co.ke emails?

If you have registered to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list by using the unsubscribe link which is included on all email updates.

What is a cookie?

A cookie is a piece of information that a website transfers to a special cookie file in your browser on your computer. It allows us to recognize your computer (but not specifically who is using it) upon entering our site. A cookie will typically contain the name of the site from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. The cookie cannot be read by a website other than the one that sent the cookie.
By disclosing your personal information to us by using our website or over the telephone, you consent to the collection, storage and processing of your personal information as stated in this policy.
When you visit Jersey Store Kenya at www.jerseystore.co.ke you can surf the site anonymously and access important information without revealing your identity. However, in order to provide better service, we may use “cookies” to track your visit.
How do you use cookies on Jersey Store Kenya at www.Jerseystore.co.ke ?
On Jersey Store Kenya at www.Jerseystore.co.ke , we use cookies in the following ways:

• to allow you to carry information across pages of this Site and avoid having to re-enter information
• to allow you to access stored information
• to apply discounts dependant on your point of entry into this Site
• to allow you to maintain a shopping basket
• to help us recognise you as a unique visitor (just a number) when you return to this Site and to allow us to tailor content to match your preferences. This also prevents you from having to log in every visit.
What are the different types of cookie?
There are two main types of cookies:
1. Session Cookies:
a. are temporary cookies
b. remain in the cookie file of your browser until you leave the site
c. allow you to carry information across pages of our site and avoid having to re-enter information
d. allow you to access stored information within the registration process
e. allow you to apply discounts dependant on where and how you entered the site
f. and not be read by a website other than the one that sent the cookie
2. Persistent Cookies:
a. remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie)
b. allow you to maintain a shopping basket (if you leave the site and come back later, items in your basket will still be there)
c. help us recognise you as a unique visitor (just a number) when you return to our website allow us to tailor content to match your preferences. This also prevents you from having to Log In every visit.
d. cannot be read by a website other than the one that sent the cookie
In addition to this, we use web analytics services provided by Google, Inc (“Google”) and our partner Adobe Systems Inc (“Site Catalyst”). Google and Site Catalyst use cookies, to help analyse how visitors use our website. Google and Site Catalyst will use this information for the purpose of seeing how our customers like to use our websites and which pages or special functions they prefer). This helps us to continually improve our service.

Jersey Store Kenya at www.jerseystore.co.ke cookies and those of our third party partners will never be used to collect any personal data. This includes your address, telephone number, email address, credit card information or any other payment details.

What is your policy for children using the site?

We understand that many children will visit the Jersey Store Kenya at www.jerseystore.co.ke but encourages all persons under 13 to talk with their parents or legal guardian before submitting any information to this website or indeed any other website. However, Jersey Store Kenya believes that ultimately it is the responsibility of parents or legal guardians to supervise children when online and recommends that parental control tools be put in place.
No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes whatever as is stated when you register for competitions or promotions. Although anyone under the age of 13 is able to participate in competitions and promotions, notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Any publication of a competition winner’s personal details for visitors under 18 will require parental or legal guardian consent during registration.

Can I disable or enable cookies?

You have the ability to accept or decline cookies by modifying the settings in your browser. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. More information about cookies can be found at www.allaboutcookies.org
Below is a detailed list of the cookies that we use on this website, including those cookies that are essential for the website to operate:

Cookie Table

Strictly Necessary Cookies
Cookie NamePurpose and Further Information
“Language”Records user’s language preference by storing last selected language
“Currency”Records user’s currency preference by storing last selected currency
“Network”When visited via a link from an affiliate network that passes in the “network” parameter, we record this value for 30 days so that we can attribute any sales for that customer to the relevant affiliate
“BasketId”Allows us to persist user basket’s to the database between visits so that when they come back their items are still in the basket
“Firstname”This cookie is used to pre-fill forms and things like personalised shirt previews
“Lastname”This cookie is used to pre-fill forms and things like personalised shirt previews
Functionality Cookies
Cookie NamePurpose and Further Information 
ASP.NET_SessionIdAn essential cookie that allows the website to function 
Performance Cookies
Third PartyPurpose and Further Information 
Site ConfidenceThese cookies are used sitewide during your visit session. No information about yourself or your computer is recorded using these cookies – they are only used to to monitor web site performance 
Adobe Site CatalystThese cookies monitor the traffic volumes to the website to allow us to understand how the website is working and fix any problems. This ensures that the website is fully functional and optimised to create the best possible user experience, no personal data is collected 
Google Adwords (PPC)These cookies are used to establish if you came to the site via a Google Pay Per Click Link. Any sale will be attributed to Google PPC campaign. No personal data is collected 
Salesforce Click TracksThis cookie is used for web analytics and email analytics. This data is used to improve site and email experiences – no personal data is collected 
Amazon CheckoutThis is a session only cookie and is used to facilitate processing payment via Amazon Checkout. We do not store any credit/debit card information. 
Affiliate Window/Trade Doubler/Shopping.com/ShopzillaThese cookies are used to identify which partner has referred a user when they have arrived on the website via a link from another site. This cookie is placed by the partner site prior to arriving on the website. This enables us to identify referral customers and remunerate partners and is vital to the functioning of the affiliate referral program. 
Monetatewww.jerseystore.co.ke use Monetate to test and optimise new web content. These are cookies that are used to analyse a user’s actions and behaviours on our website through conversion optimisation solutions so we can understand how you are using the website. Cookies are set when you visit a page that we’re testing. When you return, the cookie is read to ensure the most relevant content is displayed. 
PaypalThis is a session only cookie and is used to facilitate processing payment via PayPal. We do not store any credit/debit card information.

What happens to my information if your business is sold or integrated into another business?
If our business is sold or integrated with another business, your personal information may be disclosed to our advisors and any prospective purchaser’s advisers on the understanding that they will keep it confidential. It will also be passed to any new owners of the business and used by them and other companies in their group in the same way as set out in this Privacy Statement.

 

What is ””Your Profile””?

””Your Profile”” is an area of the site where the information that you submitted during registration is stored. There are numerous things you can do in this section:
• Amend or update your personal details (i.e. if you move house, you will want to change your address)
• Create an Address Book (useful for delivery to addresses other than your own). Here you can add, view, edit and delete addresses
• Change your password
• Track orders
• View your order history
• Set the preferences for the emails you receive from us
• View your Wishlist

Do I need to create a profile?

If you already have a profile set up with Jersey Store Kenya, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can browse through the site without setting up a profile. The first time you purchase an item from us, a profile will be set up automatically for you as you will need to enter this information to successfully place an order.

You will be asked to enter your email address and a password. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.

How do I update my personal information?

1. Click on ””Your Profile”” at the top of any page
2. Enter your username and password
3. Click on ””Personal Details””
4. Update your personal details as required
5. Click the ””Submit”” button

How can I track my order?

Having a profile with us means that you can track your orders.

How can I tell which carrier has been used?
Here””s how you can found out which carrier has been used to deliver your order:
1. Click on ””Your Profile”” and log in
2. Click on the ””Order History”” link
3. Each order will show the carrier used
Alternatively, check your despatch email where you can also find confirmation of the carrier used.

What should I do if I forget my password?

If you forget your password:
1. Click on the ””Forgot Password”” link in the ””Your Profile”” area at the top of the screen.
2. Enter your email address
3. An email will be sent to you with a new password.
4. Login to ””Your Profile”” using your new password
5. Click ””Password””
6. Enter a new password
7. Click the ””Submit”” button

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Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

Password Recovery

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

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